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CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

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Last Friday, I thought my Fit had a serious battery issue and didn't want to wait until the following week, when I had a appointment for an oil change and have my snow tires put on, to have it checked. Robert told me to come right in, he'd see if I needed a new battery, and bring my snows. It all worked out fine. Where else could I find a mechanic so accommodating? Many thanks!

, 11/10/2019

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